by FAB Solutions | May 26, 2022
This month we invite our Guests to debate a topic that is close to a lot of our hearts which is how do we invest more in our team leaders and how does the role of the team leader need to evolve to help support pour agents better? The role of the team leader has...
by FAB Solutions | Apr 22, 2022
This month we invite some contact centre veterans to the stage to have a balanced debate about how we tackle some of the Contact centre challenges around manging High Demand and reducing attrition. To help us explore what options we have we invite the recruitment view...
by FAB Solutions | Mar 24, 2022
We all want to deliver great customer service and with that great customer outcomes, but why is the Institute of Customer service Customer satisfaction results still struggling to get above 80%, have we digitised the journey so much that customers are harder to...
by FAB Solutions | Feb 24, 2022
The Contact centre network’s second event of 2022 is here with our topic “The Contact Centre Network – Culture, Leadership and Contact Centres ” The way we manage in contact centres has fundamentally change and how has this impacted our culture? Has...
by FAB Solutions | Jan 27, 2022
After a Short break The Contact centre network is back and we have a great opener for 2022 with our topic “The Future of Customer Service in the Contact centre” The Customer Service landscape has changed significantly over the last two years and for the...
