by Garry Gormley | May 10, 2024 | Contact centre, Customer Experience, leadership
Seven Ways to Improve Yours and Your Team’s Critical Thinking Skills in the Contact Centre In the contact centre, critical thinking skills are essential. These skills enable customer service agents to handle queries more effectively, it help team leaders solve...
by Garry Gormley | Jan 29, 2024 | Uncategorized
In a recent insightful event, hosted by The Contact Centre Network and FAB Solution Founder Garry Gormley, We invited a panel of experts to delve into the ever-relevant topic of Employee Engagement, especially in the wake of the Great Resignation and the emergence of...
by Garry Gormley | Jul 18, 2022 | Uncategorized
It was the early 2010s, the landline rang five times before going to voicemail. Being eight years old, I was told to never answer that landline phone because “you only get people trying to sell you things you don’t want” my mum used to say. On the off chance that I...