Quality Scorecards

Quality Scorecards

Quality
Scorecards

Identify the conversations that matter

Empower your sales and service teams to deliver risk-free customer conversations with full QA coverage, actionable insight and robust performance management workflows

Empower your teams to deliver great conversations

Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention.

  • Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market.
  • Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches.
  • Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis.

    Free your QA team to generate actionable insight. Encourage colleagues to review their performance and interact with feedback, One-to-Ones and actions.

    • Build flexible, multi-channel scorecards to identify the root cause of issues.
    • Review, playback, score and annotate multi-channel conversations in one place.
    • Configure and send real-time alerts and feedback to colleagues.
    • Schedule, manage, record and track One-to-One meetings and actions, trigger e-learning exercises.
      Get in touch to request a demo.
      Book now
      Get in touch to request a demo.
      Book now

      “I had the delight of collaborating with Garry on a Sales Design Training Project for the UK and USA. He led in particular on the stakeholder management activities to ensure the client not only provided a clear brief but the designed modules surpassed the clients requirements and even more. He is all about the learners experience ensuring they applied the 70/20/10 framework with tangible sales results within their role. He is a role model in Trainer Collaboration.”

      Sue R, Reed Consultants

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