FAB Speech Analytics
FAB Speech Analytics
FAB Speech
Analytics
UNDERSTAND WHAT EVERY CUSTOMER SAYS, WANTS AND NEEDS
FAB Analytics is powered by our partners powerful Speech platform Mojo-CX which gives you the capability to transform your customer conversations
Understand how your Customers feel, real time and sample 100% of your call recordings to get valuable insight on complaints, Vulnerable Customers, missed sales opportunities and your agents skills gaps.
Create a robust action plan to enhance your Customer Experience, Retention efforts, Customer Service and Sales Performance.
Listen - Using transcripts and large language models to Auto QA and Summarise conversations improving efficiency and effectiveness
ACT - Using predictive analytics and data to guide agents to have better conversations
LEARN - Helping leaders spend more time with targeted coaching and performance insights
Using together as a powerful platform for insight, change and performance improvement
Get in touch to request a demo.
Get in touch to request a demo.
“Garry joined us for a 6 month contract supporting our Leadership development programmes. Garry has a vast amount of contact centre experience which is evident in his day to day ways of working. With his personable style, he’s able to build relationships quickly and encourage the best out of individuals. Garry is able to track and interpret data quickly and produce reports that demonstrate ROI for learning activities. Garry also demonstrates an engaging delivery style where delegates are focused and taking part, he’s able to work within a team and support his peers confidently, taking ownership for all activities and tasks at hand. Pleasure working with and would welcome back any day.”
Natalie B, Atlanta Group
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