It’s at least 5x more expensive to acquire new business then it is to retain an existing customer and we know that most contact centres struggle to find the right balance to manage service levels, abandon rates, and customer satisfaction, which all impacts customer retention, it’s a story we are all  too familiar with, but one we can help overcome.

Our experience across contact centres in both B2B and B2C regulated and non regulated environments gives us the ability to build a robust operational platform to deliver great Customer Service, coupled with our experience in work force management and planning means we can build a robust forecast and capacity model that helps you regularly exceed your operational performance goals.

What about when you want to surprise and delight your customers with a more proactive outbound approach? Contacting your customers to nurture them and recognise the value they offer to your business and supporting your most vulnerable customers can show value that’s tangible to your bottom line.

We can help you achieve this with more a blended and proactive outbound segmentation campaigns, we help you design the framework and provide the technology and resource to make this happen, along with providing you the insight that comes with it. 

People are at the heart of what we do and our culture, values and mission underpins this. We invest heavily in the training of our people and recruiting the right people. We ensure we don’t overload team managers with high spans of control, our team should feel like a natural extension of your in house team and we work with you to create a seamless process and reciprocal partnership so we can help you retain and grow your customer base.