The Contact Centre Network – Helping Managers Bridge the Leadership Gap

Event Phone: 0161 718 2624

We often become Managers overnight with no formal training and no experience as to how we hold our own next to seasoned experienced team leaders, we don’t really get the guidance that we deserve and as a result you fumble your way through your leaderships career, learning by mistakes rather than proactively developing skills in the critical areas of leadership.

This month we discuss what does it take to be a leader and how do we build leadership programmes for Aspiring managers and new and existing managers and prepare them for a year of highs rather then the learning lows