by FAB Solutions | Apr 22, 2022
This month we invite some contact centre veterans to the stage to have a balanced debate about how we tackle some of the Contact centre challenges around manging High Demand and reducing attrition. To help us explore what options we have we invite the recruitment view...
by FAB Solutions | Mar 24, 2022
We all want to deliver great customer service and with that great customer outcomes, but why is the Institute of Customer service Customer satisfaction results still struggling to get above 80%, have we digitised the journey so much that customers are harder to...
by FAB Solutions | Feb 24, 2022
The Contact centre network’s second event of 2022 is here with our topic “The Contact Centre Network – Culture, Leadership and Contact Centres ” The way we manage in contact centres has fundamentally change and how has this impacted our culture? Has...
by FAB Solutions | Jan 27, 2022
After a Short break The Contact centre network is back and we have a great opener for 2022 with our topic “The Future of Customer Service in the Contact centre” The Customer Service landscape has changed significantly over the last two years and for the...
by FAB Solutions | Aug 19, 2021
Join us for Novembers event before we take a break for Christmas, where we invite back Contact Centre Network Favourite, CEO of Sensee, Mark Walton, who will be sharing the secrets to Remote and Hybrid working, when it comes to Employee Engagement and Productivity!...
