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by Garry Gormley | Feb 12, 2023 | Contact centre, Customer Experience, Technology
FAB has always been built from on operational managers perspective how do we help Contact Centre leaders tackle some of the problems they face off to daily. Having worked in contact centres for a long time I’ve seen most of the problems we set out to help others with....by Garry Gormley | Jan 29, 2023 | Contact centre, Gamification, sales, Technology
When we start to integrate gamification into our contact centre WFO platforms there’s a tendency to want to gamify everything! But what can you gamify and what should you avoid gamifying like the plague!? What is Gamification? If you haven’t heard of gamification...These cookies are necessary to enable the basic features of this site to function. The cookies do not collect or store any personal data.
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